Privacy Policy

HomeRenovationHelper Privacy Policy

This website is owned and operated by Tuel Marketing Solutions LLC (DBA HomeRenovationHelper.com). Here at Home Renovation Helper, we value and respect your privacy and aim to clarify why we collect, store, and use your Personal Information because we understand you have a right to know. This Privacy Policy applies to identifiable information (“Personal Information”) collected via our Website (as defined below) and offline.

This policy outlines the type of information we collect from you and/or that you may provide when using our website or any associated mobile applications (individually or collectively, the “Website”). The terms “you,” “your,” and “user(s)” refer to users of our Website and that includes you.

By accessing the Website, you accept and agree to this Privacy Policy, our Terms of Use, and any other policies posted on the Website. For any clarifications, please contact us at admin@homerenovationhelper.com. If you disagree with this Privacy Policy, do not use the Website or provide us with any Personal Information.

We may update this Privacy Policy from time to time by posting changes on the Website or emailing you to notify you of the changes. Any such changes will be effective upon posting them on this page or URL. The last modified date of this Privacy Policy indicates the latest updates. Your continued use of the Website after any changes signifies acceptance of those changes.

Your Security

Here at Home Renovation Helper, we are committed to protecting your Personal Information. We implement commercially reasonable physical, technical, and administrative measures to ensure the security of the Personal Information we collect. These measures include limiting access to our database servers and using electronic security systems and password protections to prevent unauthorized access.

However, despite our efforts, there is no guarantee of complete security for data transmitted over the Internet. While we will take adequate measures to safeguard your Personal Information transmitted through the Website, transmitting Personal Information is at your own risk, and we are not liable for breaches beyond our control, including but not limited to natural disasters, your act and omission, corruption of storage media, vandalism, riots, power failures, hacking, terrorism, and other unforeseen events. We are not responsible for unauthorized circumvention of any privacy settings or security measures on our Website.

Your Rights

As a consumer, you may have specific rights under various state laws. If you reside in such states, your rights might include:

• Correcting errors in your Personal Information.
• Requesting the deletion of your Personal Information (unless we are legally required to keep it).
• Obtaining a copy of your Personal Information to transfer to another company.
• Opting out of the use of your Personal Information for targeted advertising.

We do not discriminate against users for exercising their privacy rights.

Exercising Your Rights

If you believe you are a resident of a state with applicable privacy laws, please send your request to exercise any of these rights mentioned to us at admin@homerenovationhelper.com.

If you would like to opt out of the use of your Personal Information for targeted advertising or remarketing, please email us at admin@homerenovationhelper.com.

Types of Information We Collect

We collect Personal Information through three methods: directly from you, via automated means when you use our Website, and from public sources or third parties who comply with legal requirements in collecting and sharing such Personal Information.

We ensure that the Personal Information collected is adequate and necessary for the purposes described in this Privacy Policy.

Personal Information You Provide to Us

This will depend on if you are a client, a potential client, or a contractor.

Potential Clients:

• Contact details (name, email, phone number, zip code, address)
• Project details

Clients:

• Contact details (name, email, phone number, zip code, address)
• Project details
• Insurance information

Contractors:

• Contact details (name, email, phone number, zip code, address)
• Contractor license details
• Company or service details
• Insurance information
• Payment information
• Advertising preferences

We collect Personal Information, that you submit to us, directly from you when you:

• Sign up for our email list
• Request a project 
• Create an account
• Communicate with us via email or other channels
• Partake in our promotions, surveys, or contests
• Complete forms on our Website

Engaging in these activities is optional, but required information must be provided to participate. Some of the information we ask you to provide may be voluntary while others are required and this depends on the type of activities. If you do not provide the required information needed for a particular activity, you may not be allowed to participate in that activity.

Automated Information

When you visit our Website, we also collect information, some of which may be Personal Information, through automated means. This includes:

• IP address (which may reveal geographic location)
• Device unique identifiers
• Browser features
• Device features
• Operating system
• Language preferences
• Referring websites
• Actions taken on our Website
• Visit dates and times
• Pages accessed

Most web browsers accept cookies by default. You can set your browser to refuse cookies if you do not want your device to store them, but this may affect your ability to use certain Website features. To reject cookies, please review the specific instructions from your browser to do this.

Third PartiesInformation

We may obtain Personal Information from third parties for marketing and business purposes. We ensure these third parties comply with applicable laws and have the right to share this information with us.

We may also collect information from publicly available sources.

Third parties may collect information through our Website by using cookies, plug-ins, widgets, and other technologies on our Website to:

• Deliver our advertisements to you
• Show ads for other products and services that may be of interest to you
• Provide us with analytical data about your Website visits and interactions

How We Use the Information We Collect From You

We will use your Personal Information in the following ways:

• To fulfill and confirm project requests
• To communicate project status
• To inform you about products, promotions, and relevant topics
• To personalize your online experience and content
• To manage your account
• To advertise our services
• To detect and prevent security incidents and malicious deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities
• To comply with your requests or consent
• To perform contracts with you
• To protect our legitimate interests or those of a third party and ensure they don’t override your rights
• To meet legal or regulatory requirements

Third Parties We Share Personal Information With

We respect your trust and want you to know when and with whom we share your Personal Information. We do not share your Personal Information with third parties except as outlined here.

If you use our services to find a contractor, we will share your Personal Information with contractors who can assist with your project. These contractors will contact you directly using the provided contact details. Please inform the contractor directly if you no longer wish to be contacted. We do not control the use of Personal Information shared between clients and contractors once connected.

We may disclose your Personal Information to external individuals and/or companies to facilitate the provision of products and services, as well as to enhance our advertising and marketing efforts, and to develop, operate, and maintain our Website. This may include sharing your Personal Information with third parties to:

• Manage a database of customer information
• Host our Website
• Distribute marketing and promotional emails
• Handle payment processing
• Execute advertising campaigns targeting you
• Help in direct marketing and data collection
• Provide data storage solutions
• Conduct data analysis
• Implement fraud prevention measures
• Offer other services to support our website’s development and operation, and maximize our business potential

If we find investors or undergo a business transition, such as a merger, acquisition, or sale of assets, your Personal Information may be shared as part of the negotiation process. This sharing will be conducted under an appropriate confidentiality agreement, and your Personal Information may be transferred as part of the assets in the event of a sale or partial sale of our assets.

We may also disclose or share your Personal Information with other companies or individuals when legally obligated to do so, to cooperate with law enforcement investigations or legal proceedings, to prevent misuse or unauthorized use of the Website, to mitigate our legal liabilities and protect our rights, or to safeguard the rights, property, or safety of Website users or the general public.

De-Identified, Anonymized, or Aggregate Data

We may generate and utilize de-identified, anonymized, or aggregate data for several purposes. This type of data cannot reasonably identify you. We will exclusively maintain and utilize this data in a de-identified manner and will refrain from attempting to re-identify such data, except as permitted by applicable law. It is collected anonymously and only in aggregate form. We utilize this data to manage and run the Site(s), gather demographic information, analyze trends, and comply with relevant laws. We may share this information with third parties without providing explicit notice or obtaining consent from you, and we may utilize, employ, and disclose this data without any limitations.

Targeted Advertising and Remarketing

You might encounter advertisements for our services on various websites and mobile applications because we collaborate with third-party advertisers to engage in remarketing and retargeting activities. Through our partnerships with these advertisers, we can customize messaging to our users based on interests, demographics, context, and other criteria. These third-party advertisers track your online activities across different websites and mobile applications over time by gathering information through automated methods, including the use of third-party cookies, web server logs, and web beacons. They utilize this data to display advertisements that may align with your personal interests.

The information our advertising partners collect may include details about your visits to websites and mobile applications participating in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on those platforms. This data collection occurs both on our Website and on third-party websites and mobile applications participating in the advertising networks. Additionally, this process helps us in evaluating the effectiveness of our marketing activities.

Some third-party advertising companies may belong to the Network Advertising Initiative, providing a centralized location to opt out of ad targeting from member companies (www.networkadvertising.org).

You also have the option to opt out of targeted advertising by sending us an email at admin@homerenovationhelper.com.

Third–Party Websites

Our Website may include links or references to websites operated by third parties, or you may have reached our Website via a link on another website. However, this does not imply our endorsement of these websites or the products or services they offer. We do not provide any representations or guarantees regarding any website linked to our Website. These external websites operate independently from us, and we have no control over, or take responsibility for, their content, products, or actions. Our privacy practices may differ from those of these external websites. If you provide Personal Information on one of these third-party websites, you are subject to the privacy policy of that website’s operator, not our Privacy Policy. We advise you to review the privacy policy of any other website before disclosing any Personal Information.

If you use a third-party website or application to access our Website or your account on our Website, your interactions on such third-party sites or apps are governed by the privacy practices of those entities. The privacy policies of other sites and apps may vary significantly from ours, and we have no control over how those sites or apps operate or how they collect, store, or process data.

Choices Available to You About How We Use Your Information and Opting Out

There are ways for you to control the use of your Personal Information.

Tracking

You have the option to control the use of cookies by configuring your browser settings to refuse some or all cookies, or to notify you when cookies are being sent. Please refer to your browser’s specific instructions for guidance on how to do this. Most browsers include a “Help” function that provides information on setting your preferences to receive notifications before accepting cookies or disabling them altogether. However, if you opt out of cookies, you may not be able to access certain features of the Website that are available to other users. For instance, cookies may be used to identify you by name upon your return to the site, eliminating the need for you to log in again and provide your password each time. If you use multiple browsers, you must adjust the settings of each browser separately to refuse cookies.

Promotional Offers

If you prefer not to receive email promotional offers from us, you can opt-out by either selecting the relevant option when providing your information, updating your preferences within your account, or clicking the “unsubscribe” link included in the emails we send. Please allow up to ten (10) business days for changes to your email preferences to take effect. During this period, you may continue to receive email communications from us that were already in process. Opting out of promotional communications will not affect your receipt of service-related messages, such as payment confirmations and delivery status updates, or communications related to data breaches or fraud prevention, as we may have a legal obligation to send such notifications to you to protect our business, Website, and/or third parties.

Advertising

If you prefer that we do not use the Personal Information we collect to deliver advertisements to you, you can opt out of receiving such advertising by contacting us via email at admin@homerenovationhelper.com.

You also have the option to opt out of Internet-based and mobile advertising on your mobile device by visiting TRUSTe’s Ad Preference Manager, accessible at https://preferences-mgr.truste.com/, the Digital Advertising Alliance’s consumer choice page, accessible at http://www.aboutads.info/choices/, or the Network Advertising Initiative (NAI) opt-out tool, accessible at http://www.networkadvertising.org/choices/.

When opting out of receiving advertising or utilizing the ad industry opt-out tools mentioned above, please note the following: (a) opting out may not prevent us from collecting certain data about your online activity for operational purposes, such as fraud prevention, but we will refrain from using it for targeting ads to you; (b) if you use multiple browsers or devices, you may need to perform this opt-out on each browser or device; and (c) the opt-out mechanisms of other advertising companies may operate differently from ours, and we do not have control over third parties practices. Additionally, we do not make any representations or warranties regarding the performance of the third-party opt-out tools listed above. These services operate independently from us, and we bear no responsibility for their functionality.

Analytics

Our Website utilizes Google Analytics, a web analysis service provided by Google, Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, accessible at www.google.com (“Google Analytics” or “Google”). Google Analytics uses cookies stored on your computer to facilitate an analysis of your site usage. The information generated by these cookies, such as the time, location, and frequency of your visits to our site, including your IP address, is transmitted to Google’s servers in the US and stored there.

To enhance privacy, our website utilizes the “anonymizeIp” extension with Google Analytics, which abbreviates and anonymizes your IP address. Google utilizes this information to analyze your interaction with our Site, compile reports on Internet activity for us, and provide other related services. You can learn more about Google’s IP anonymization by visiting the following link: https://support.google.com/analytics/answer/2763052?hl=en.

Google may also disclose this information to third parties when required by law or when such third parties process the data on behalf of Google. Google states that it will never link your IP address with other data it holds. You can prevent the installation of cookies by adjusting your browser settings, as explained elsewhere in this Privacy Policy. However, please note that by doing so, you may not be able to use all functions of our Website.

Additionally, Google Analytics provides a browser add-on for most current browsers, allowing you more control over the data collected by Google on websites you visit. This add-on instructs Google Analytics JavaScript (ga.js) not to transmit any information about your website visits to Google Analytics. However, please note that this browser add-on does not prevent information from being transmitted to us or to other web analysis services we may engage.

Google Analytics also uses electronic images known as web beacons that are sometimes referred to as single pixel gifs, which work alongside cookies to compile aggregated statistics for analyzing how our Website is used.

For further information on installing the browser add-on mentioned above, please visit the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Our products and services also utilize Google Analytics and its associated tracking technologies to display ads on other websites and to manage and optimize our online advertising efforts. To opt out of Google Analytics Advertising Features, please visit https://support.google.com/analytics/answer/181881?hl=en or access the Google Analytics Opt-Out Browser Add-on, currently available at https://tools.google.com/dlpage/gaoptout.

Legal PurposesDisclosure

You hereby authorize us to disclose any of your Personal Information in response to judicial and administrative proceedings, and to law enforcement or government agencies if legally mandated to do so. You also authorize us to disclose Personal Information if we deem it necessary or appropriate during investigations into improper or illegal conduct associated with the Website, such as fraud, misrepresentation, intellectual property infringement, or other activities posing potential liability risks to us.

Children

We do not knowingly allow individuals under 16 years of age to use the Website, nor do we knowingly collect, use, or disclose Personal Information from anyone under 16 years of age. If we discover during the collection of Personal Information that a user is under this age, we will refrain from utilizing or maintaining their Personal Information without parental or guardian consent. In the event that we become aware of unknowingly collecting Personal Information from a person under the age of 16, we will make reasonable efforts to remove such information from our records.

Confidential Information

We discourage the submission of any proprietary or confidential information via email or other means. Any information, materials, suggestions, ideas, or comments sent to us will be treated as non-confidential. By submitting such information to us, you grant us absolute rights to use, modify, reproduce, transmit, display, and distribute the information for any purpose, without any payment or compensation to you. However, we will refrain from using your name unless legally required to identify the source of the materials, information, suggestions, ideas, or comments, or unless we obtain your prior permission.

Notice to California Consumers

California Legislation

The following information is provided for residents of California to offer more insight into legislation and privacy rights granted by the California Customer Privacy Act (CCPA) and California Privacy Rights Act.

Opt-Out of Disclosure for Direct Marketing Purposes

According to California laws, residents are permitted to know the identities of entities that have received their information for marketing purposes, as well as the types of information disclosed. You may request such information by contacting us via email at admin@homerenovationhelper.com.

Please note that opting out of this disclosure does not prevent us from disclosing personal information for purposes other than direct marketing. The information we process and share may include your name, address, email address, and telephone number.

Automatic Gathering of Information

We collect data provided by you online and through websites of third parties that are not directly affiliated with us.

Automatic Gathering of Information by Third Parties

Upon your visit to our websites, third parties may collect information about your online activities over time and across various websites related to your visit to or use of our and other websites.

Minors

We do not sell the Personal Information of customers if we have actual knowledge that the customer or user is under the age of 16 years unless the customer is at least 13 years old and under 16 years old, except affirmative authorization has been provided by the customer or the customer’s parent or guardian. A business that willfully disregards the customer’s age shall be deemed to have had actual knowledge of the customer’s age. This right may be referred to as the “right to opt-in.” Any business without appropriate consent to sell the Personal Information of minor customers is prohibited from selling the Personal Information unless the customer subsequently provides express authorization.

Do-Not-Track Requests

California residents who visit our website have the option to request that we refrain from automatically collecting and tracking information regarding their online browsing activities across the Internet. These requests are usually made through browser settings that control signals or other mechanisms, allowing users to choose whether their personal data related to online activities across various third-party websites or services is collected. At this time, we are unable to accommodate these requests. However, this policy may be updated in the future as our abilities evolve.

California Residents’ Data Protection Rights

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents are granted the following additional rights regarding their personal information:

Right to Know: You have the right to request disclosure of specific information regarding your personal data we have collected, used, disclosed, and sold over the past 12 months. This includes the right to know:

• The categories of Personal Information we have collected about you;
• The categories of sources from which we have collected your Personal Information;
• The categories of Personal Information about you that we have sold or disclosed for business purposes;
• The categories of third parties to whom we have sold or disclosed your Personal Information for business purposes;
• The business or commercial purposes for which we have collected or sold your Personal Information;
• The specific pieces of Personal Information we have collected about you.

Data Portability: You are entitled to request a copy of the Personal Information we have collected and maintained about you within the past 12 months.

Right to Deletion: You have the right to request the deletion of the Personal Information we have collected from you and retained, subject to certain exceptions. Please be aware that, upon your request for deletion, we may deny your request or retain certain aspects of your Personal Information if it is necessary for us or our service providers to:

• Complete the transaction for which the Personal Information was collected, deliver a good or service you requested, or actions reasonably anticipated within the scope of our ongoing business relationship with you, or otherwise fulfill a contract between you and our business.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activities, or prosecute the perpetrators for such activities.
• Debug to identify and repair errors that affect existing intended functionality.
• Exercise free speech, ensure another consumer’s right to exercise their right of free speech, or exercise another right provided by law.
• Comply with the California Electronic Communications Privacy Act in accordance with Chapter 3.6 (beginning with Section 1546) of Title 12 of Part 2 of the Penal Code.
• Engage in public or peer-reviewed scientific, historical, or statistical research that adheres to all applicable ethics and privacy laws, where deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided you have given informed consent.
• Enable solely internal uses that are reasonably associated with your expectations based on your relationship with us.
• Comply with a legal obligation.
• Otherwise use the Personal Information, internally, in a lawful manner compatible with the context in which you provided the information.

Right to Opt-Out/In: You have the right to opt-out of the sale of your Personal Information. You also have the right to opt-in to the sale of Personal Information. Nevertheless, please note that we do not sell your Personal Information.

Right to Non-Discrimination: You have the right not to be subject to discriminatory treatment by us for exercising your privacy rights under the CCPA. Unless allowed by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including via discounts or other benefits, or impose penalties.
• Provide you with a different level or quality of goods or services.
• Suggest that you might receive a different price or rate for goods or services or a different level or quality of goods or services.
• You can exercise these rights at any time by contacting us via email at admin@homerenovationhelper.com.

Please note that under the CCPA, we may:

• Respond to your request within forty-five (45) days of receiving it.
• Provide you with Personal Information we have collected about you no more than twice in a 12-month period (including categories and specific pieces of collected Personal Information, business purposes for collection, sources of collection, and categories of third parties with whom Personal Information is shared).
• Not provide you with Personal Information if we cannot verify your identity. You will need to provide sufficient information for us to verify you as the individual about whom we have collected Personal Information. However, requests made through your account will be considered sufficiently verified.
• Not transmit your Personal Information to another entity.

Please note that we may retain Personal Information after receiving a deletion request as permitted by the CCPA (for example, for detecting security incidents, fixing errors, complying with legal obligations, and completing transactions).

We will not discriminate against you for choosing to exercise your rights under the CCPA. We strive to be accessible to customers with disabilities. Users with disabilities may also contact us by emailing: admin@homerenovationhelper.com to request an alternative format of this Privacy Policy.

Assignment

We may freely assign this Privacy Policy or any of our rights and/or obligations hereunder to any successor.

Contact

If you have any questions regarding your privacy or security on our website, or if you wish to update your Personal Information, please send an email to admin@homerenovationhelper.com.

Date Last Modified: June 1, 2024